Scaling oncology patient support: How New York Cancer and Blood Specialists transformed customer experience with AWS and Pronetx, now part of Caylent
AWS Architecture Blog1119 字 (约 5 分钟)
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NYCBS migrated to Amazon Connect with AWS and Pronetx (now Caylent), achieving 54% faster patient enrollment and building a 3-tier HIPAA-compliant contact center supporting 100+ specialized queues.
入选理由：迁移至Amazon Connect后，患者入组效率提升54%，年处理25万+患者电话。
FeaturedArticle#AWS#Amazon Connect#Healthcare IT#HIPAA Compliance#Cloud Contact Center英文