Scaling oncology patient support: How New York Cancer and Blood Specialists transformed customer experience with AWS and Pronetx, now part of Caylent
NYCBS migrated to Amazon Connect with AWS and Pronetx (now Caylent), achieving 54% faster patient enrollment and building a 3-tier HIPAA-compliant contact center supporting 100+ specialized queues.
入选理由:迁移至Amazon Connect后,患者入组效率提升54%,年处理25万+患者电话。
