Four Levels Of Customer Understanding
Smashing Magazine1856 字 (约 8 分钟)
75
What people say, think, do, and why they do it are often completely different, surface information alone cannot truly understand customer behavior, requiring a four-level understanding framework to dig deeper into hidden motivations and root causes.
入选理由：四层理解框架包括：说什么、怎么想/感觉、做什么、为什么做
FeaturedArticle#UX Design#User Research#Customer Understanding#Design Patterns英文