i think my best decision was to never outsource customer support for my apps if someone has a problem i want to know about it directly and find the solution directly so i can know all of the most important things (what my customers are doing and how they are feeling)
直接处理客户支持能更深入了解用户需求,但缺乏具体技术细节和论证。
入选理由:内部化客户支持可实时获取用户反馈,但未说明具体实施方法