How to Build an AI Support Agent That Knows When NOT to Answer Tickets
freeCodeCamp.org3444 字 (约 14 分钟)
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The key to building a safe AI support agent is escalation-first design: before generating any reply, a pure-function decider determines whether to escalate to human support, only allowing grounded answers when approved, and verifying them via dual AI judges. This pattern significantly reduces risk of wrong responses, especially in high-sensitivity domains like finance.
入选理由：采用纯函数决策器（无LLM调用）在生成回复前判断是否需升级至人工支持，避免模型被提示注入攻击误导。
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