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Q: Amazon Connect 最近有什么新动态？

traeai 已收录 1 篇与 Amazon Connect 相关的内容。最新一篇是「Scaling oncology patient support: How New York Cancer and Blood Specialists transformed customer experience with AWS and Pronetx, now part of Caylent」，由 AWS Architecture Blog 发布。

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AWS提供的云端联络中心服务，支持可扩展、合规的客户交互。

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Scaling oncology patient support: How New York Cancer and Blood Specialists transformed customer experience with AWS and Pronetx, now part of Caylent

AWS Architecture Blog · 8.5 分

纽约癌症与血液专科中心通过AWS和Pronetx（现属Caylent）迁移至Amazon Connect，实现患者入组效率提升54%，并构建了三层架构支持超100个专业队列的HIPAA合规呼叫中心。

Scaling oncology patient support: How New York Cancer and Blood Specialists transformed customer experience with AWS and Pronetx, now part of Caylent

AWS Architecture Blog6月1日1119 字 (约 5 分钟)

NYCBS migrated to Amazon Connect with AWS and Pronetx (now Caylent), achieving 54% faster patient enrollment and building a 3-tier HIPAA-compliant contact center supporting 100+ specialized queues.

入选理由：迁移至Amazon Connect后，患者入组效率提升54%，年处理25万+患者电话。

FeaturedArticle#AWS#Amazon Connect#Healthcare IT#HIPAA Compliance#Cloud Contact Center英文

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