Cool stuff Google Cloud customers built, April edition: BMW big on SLMs, MLB’s Scout Insights AI, personalized resort experiences

AI and cloud technology are reshaping every corner of every industry around the world. Without our customers, who are building the future on our platform, there would be no Google Cloud. In this regular round-up, we dive into some of the exciting projects redefining businesses, shaping industries, and creating new categories.

For our latest edition, we learn why BMW Group is experimenting with small language models (SLMs); catch AI-powered commentary from Major League Baseball; hit the slopes with Vail Resort’s AI concierge; build an intelligent grid with CTC Global; witness how ID.me created secure global scale; and see how Manhattan Associates supply chain tools now handle 1 billion daily API calls.

Be sure to check back next month to see how more industry leaders and exciting startups are putting Google Cloud technologies to use. And if you haven’t already, please peruse our list of 1,001 real-world gen AI use cases from our customers.

**BMW tests the big potential of small models**

Who: As one of the world’s leading providers of premium cars and motorcycles, BMW Group is always at the forefront of automotive technology. This ethos pushed the company to test what type of AI language models are ideally suited to driving situations, where access to cloud-based LLMs isn’t always possible.

**What they did:**BMW Group wanted to explore the potential of small language models (SLMs), which could run within the limited hardware on a vehicle. Finding the right trade-off between size and capability requires careful optimization, and the sheer volume of viable combinations renders manual searches for the optimal configuration an incredibly tedious, if not impossible, undertaking. To overcome this challenge, BMW and Google built automated, reproducible workflows through executable pipelines using **Vertex AI**.

Why it matters: The path from a general-purpose LLM to a specialized SLM isn’t straightforward. Every choice — from type of quantization to characteristics and contents of the fine-tuning domain-specific dataset — affects the quality and efficiency of the final model. This creates an exponential range of configurations, each with different trade-offs. It’s a great example of using AI to scale an optimization problem for other AI.

Learn from us: “With automated pipelines, we can rapidly adapt models to our domain and rigorously test and evaluate them against domain-specific benchmarks. This allows us to iterate and optimize models in hours rather than days.” – Dr. Céline Laurent-Winter, vice president, Connected Vehicle Platforms at BMW Group

**MLB Scout Insights: AI-powered color commentary**

Who: Major League Baseball is famous for its colorful announcers. Now, MLB is bringing more baseball color straight to your pocket, and Gemini is helping give it a voice.

**What they did:** Each season, millions of baseball fans use the MLB app and tap over to the Gameday feature for live, up-to-the-pitch action across more than a dozen games. Starting this season, the league launched MLB Scout Insights in Gameday, which uses Gemini models to quickly scan decades of game and player data, cross-references it with situational game scenarios, and then delivers game-relevant context during key matchups.

Why it matters: Given the sport’s storied history, 162-game regular season, and global reach, baseball fans are among the most sophisticated and passionate out there. To keep them engaged with Gameday and the MLB app, the league wanted to deliver insights that truly felt meaningful and interesting. Building the tool meant answering a rather squishy question: What makes an insight actually insightful, not just an accurate fact, and how can an AI learn that distinction? The answer came from some clever “surprisal” analysis.

Learn from us: "With Scout Insights, every fan can feel like the smartest person in the stands, at the water cooler, or on the couch. It’s about deepening connections to the game, and sharing that passion with others. That’s the magic of sports, and we’re making more of it possible with the magic of AI." – Josh Frost, senior vice president of product &Matt Graser, director of engineering, Major League Baseball

**Vail Resorts makes personalized AI assistance easy**

Who: Vail Resorts operates some of the most iconic and beloved mountain destinations in the world, including Whistler Blackcomb, Park City Mountain, Stowe, and Crested Butte.

**What they did:** Vail Resorts launched My Epic Assistant during the 2024-2025 snow season, and expanded it this year to add even more AI-powered chat features powered by Google’s powerful Gemini models. The result is an agentic guide to the slopes that can help skiers and snowboarders decide on the right season pass, share the latest snow report, check on lesson preparations, or suggest a good stop for cocoa.

Why it matters: Vail Resorts wanted more than a chatbot; they wanted a digital concierge that understands the nuance between a powder day at Whistler and a family trip to Beaver Creek. As the company implemented and refined personalization, improved search, summary capabilities, and conversational flow within My Epic Assistant, the app has delivered a 45% reduction in escalation to human agents since launch.

Learn from us: "Utilizing tooling from Google Cloud, we could lean into agentic design patterns that gave us a way to unlock natural, personalized conversations. These boosted customer satisfaction, while reducing the need for manual intent design. These tools also let us combine flexibility and control to enable the assistant to respond fluidly but always within the boundaries of our brand, policies, and product strategy.”— The Vail Resorts technical team

**CTC Global turns the smart grid into an intelligent one**

Who: CTC Global is a leading manufacturer of advanced transmission conductors and power lines. While many nodes in the grid contain IoT sensors, it recognized a literal gap in the transmission lines themselves.

**What they did:** CTC’s new GridVista platform threads fiber-optic cable into its high-strength carbon fiber composite core, and connects these to monitoring technology built with AI and monitoring technology from Google Cloud and Tapestry. With GridVista, CTC can turn every inch of transmission into a smart sensor.

Why it matters: GridVista gives CTC grid operators an accurate and reliable view of what’s happening across the entire line — based on actual, real-time data from the entire length of the conductor, not point estimates from a static model of line conditions or the occasional clamped-on sensor. This means they can significantly improve safety, manage costs, increase the line’s capacity to transmit power, and enhance reliability with more precise insights about events that might trigger an outage.

Learn from us: “This awareness allows for a grid that can truly sense its own health in real time and provide unprecedented awareness of conditions on the entire line. Whether that’s real time storm impacts, ice load, wind load, branches on the wire, or temperatures on or under the line. The GridVista system truly represents next generation capabilities. ” — J.D. Sitton, CEO, CTC Global

**ID.me reduces risk while scaling past 160 million users**

Who: ID.me is transforming digital identity security for the modern era, offering a single login that lets you easily prove you’re you across a wide range of platforms and wallets.

**What they did:** ID.me currently serves more than 160 million users, including as many as 40,000 at any time, so they can prove their identity online as easily as flashing their driver’s license in person. Over the last two years, ID.me migrated more than 50 terabytes of data across 15 database instances to Google Cloud with minimal downtime. They also introduced a two-tier architecture with Cloud SQL supporting its smaller and more standard services, while AlloyDB runs heavier workflows that form the backbone of the ID.me platform.

Why it matters:AlloyDB AI has allowed ID.me to scale its systems to handle 10X-20X of what was possible before — and at a lowerprice to boot. That responsiveness and reliability led the U.S. federal government to recognize ID.me for its role in preventing large-scale fraud within national systems.

Learn from us: "We’ve been able to scale both our infrastructure and trust. With a platform that’s faster, smarter, and built to handle portable identity at massive scale, we’re one step closer to our goal: a secure, digital way to prove who you are, wherever you need it, that works everywhere you need it." —Kevin Liu,Cloud Platform Architect, ID.me

**Manhattan Associates powers more than a billion daily API calls**

Who: Manhattan Associates is a global leader in supply chain and omnichannel commerce solutions, offering tools and platforms that reach more than 2 billion people across 20 billion consumer touchpoints.

**What they did:**Manhattan Associates modernized its Manhattan Active SaaS platform by migrating from legacy Oracle and DB2 systems to Google Cloud databases. Each capability of Manhattan Active now runs as an independent, containerized service orchestrated by Google Kubernetes Engine (GKE). Data flows through Pub/Sub into BigQuery for real-time analytics, while Cloud Logging and Cloud Monitoring deliver observability at scale.

Why it matters: With its new microservices-first design, Manhattan gained the agility to evolve faster and the confidence that mission-critical operations would remain resilient across regions. With Cloud SQL and BigQuery, the company now processes more than a billion daily API calls with average response times of less than 150 milliseconds. This evolution supports hundreds of thousands of monthly active users across tens of thousands of stores and distribution centers. The new platform also created the foundation for Manhattan’s Agentic AI suite, which includes prebuilt agents — like the Intelligent Store Manager and Labor Optimizer — that coordinate real-time decisions across store and distribution center operations.

Learn from us: "Operationally, the platform has become more elastic and efficient. The system automatically handles hundreds of thousands of scaling events per day, ensuring performance remains consistent during peak surges without expensive overprovisioning." —Narayana Reddy Kothapu,Senior Director, Manhattan Associates &Rajkumar Ramani,Technical Director, Manhattan Associates

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