NYC's "Click to Cancel" rule is now in effect
TL;DR · AI 摘要
纽约市2026年10月起实施‘点击取消’规则，要求企业必须提供与订阅方式同等简便的取消流程，违规企业将面临最低525美元罚款。
核心要点
- 企业需提供与订阅方式相同的取消途径，否则面临最低525美元罚款
- 消费者可通过官网提交投诉，支持多语言表单下载
- 规则明确禁止企业要求用户付费退回免费商品
结构提纲
按章节快速跳转。
纽约市于2026年10月1日实施‘点击取消’规则，解决订阅服务取消难问题。
企业必须提供与订阅方式相同的取消途径，并明确披露订阅条款。
违规企业将面临最低525美元民事处罚，并可能需退还消费者费用。
消费者可通过官网提交投诉，支持多语言表单下载及邮寄/传真提交。
思维导图
用一张图看清主题之间的关系。
查看大纲文本（无障碍 / 无 JS 友好）
- Click to Cancel规则
- 规则内容
- 取消方式必须与订阅方式相同
- 禁止要求付费退回免费商品
- 执行机制
- DCWP部门监管
- 最低525美元罚款
- 投诉渠道
- 多语言表单下载
- 邮寄/传真提交
金句 / Highlights
值得收藏与分享的关键句。
企业若通过点击订阅，必须提供同等简便的取消方式，否则面临最低525美元罚款
消费者可下载中英文等12种语言的投诉表单，通过邮寄或传真提交
规则明确禁止企业要求用户付费退回免费商品，保护消费者权益
Click to Cancel - nyc.gov
NYC’s “Click to Cancel” rule is now in effect
As of October 1, 2026, you can file a complaint against businesses that make it hard to cancel subscriptions
File a complaint
In our city, we're drawing a clear line: if you can sign up with a click, you must be able to cancel with one.
- Mayor Zohran Mamdani
What is the “Click to Cancel” rule?
Too often, businesses force their customers through confusing, time-consuming hurdles to cancel unwanted subscriptions. This first-in-the-nation municipal rule protects consumers from such subscription traps.
The Department of Consumer and Worker Protection (DCWP) will enforce this rule, which has been finalized and will take effect on October 1, 2026. Businesses that violate the rule would be liable for civil penalties, starting at $525, and may be liable for refunding the consumer.
Know your rights
The “Click to Cancel” rule means:
- Companies must clearly explain subscription terms to you
- Companies must clearly disclose consumers’ rights when buying or cancelling subscriptions
- Companies must provide you with a straightforward cancellation process in the same method as sign up.
- Companies cannot ask that you pay to ship them things they gave you for free.
Read the rule
File a complaint to report a business
If you’ve experienced any of the following, submit a complaint:
- You were not clearly told the terms of the subscription.
- It was hard to cancel the subscription. For example, you signed up online, but were forced to cancel your subscription on the phone, in person, or another way.
- The business delayed canceling your subscription.
- The business sent you products that you did not ask for, and expected you to return or pay for them.
- You were not informed of changes to the subscription terms.
- You were not informed of auto-renewal.
Frequently asked questions
What happens after I submit a complaint?
- After you file a complaint, you will receive a complaint number which you can use to check the status of your complaint .
- The Department of Consumer and Worker Protection (DCWP) will review your complaint and any documents you provided. If you share your contact information, someone from DCWP may reach out with further questions or to request documents.
- A mediator may be assigned to your complaint to look into the issue. In that case, DCWP will send a copy of your complaint to the business for a written response. A DCWP mediator will then speak with both you and the business to try to reach an agreement and settle the matter.
Send your complaint by mail or fax
Download the complaint form:
- English
- Español (Spanish)
- العربية (Arabic)
- বাংলা (Bengali)
- 中文 - 简化字 (Chinese - Simplified)
- 中文 - 繁體字 (Chinese - Traditional)
- Français (French)
- Kreyòl Ayisyen (Haitian Creole)
- 한국어 (Korean)
- Język Polski (Polish)
- Русский (Russian)
- ردو (Urdu)
You can mail the completed form and copies of related documents (receipts, contracts, etc) to:
NYC Department of Consumer and Worker Protection Consumer Services Division 42 Broadway New York, NY 10004
Or, you can fax your complaint and documents to (212) 487-4482.