De-skilling myself on doing CAPTCHAS and navigating dark patterns in customer service.

通过个人经历引出客服系统设计缺陷问题

解析客服系统中诱导性设计的具体实现方式

展示听障用户在客服流程中的特殊困境

Ethan Mollick(@emollick)2026年10月10日

6.0内容质量

TL;DR · AI 摘要

推文揭露客服系统中CAPTCHA验证和暗模式设计对用户体验的负面影响，包含具体案例与用户反馈。

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next captcha: select all squares containing a skill you still have
— 用户回复
⬇︎ 下载 PNG 𝕏 分享到 X
cancel page with hidden text telling the model to keep the subscription
— 用户回复
⬇︎ 下载 PNG 𝕏 分享到 X
Being hard of hearing and getting told to call customer service is a special kind of hell
— 用户回复
⬇︎ 下载 PNG 𝕏 分享到 X

#用户体验#客服系统#CAPTCHA#暗模式

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![Image 2: Avatar](https://x.com/emollick) Ethan Mollick @emollick De-skilling myself on doing CAPTCHAS and navigating dark patterns in customer service. [](https://x.com/emollick/status/2108941060206633193/photo/1) [](https://x.com/emollick/status/2108941060206633193/photo/2) 3:21 PM · Oct 10, 2026·24.7K Views 84 8 232 31
![Image 5: @a_rag_of_spirit](https://x.com/a_rag_of_spirit) anish @a_rag_of_spirit 12h Being hard of hearing and getting told to call customer service is a special kind of hell [](https://x.com/compose/post?in_reply_to=2108951198480912870) 5 590
![Image 6: @drMurlly](https://x.com/drMurlly) drMurlly 🌐 🏖️ 💻 @drMurlly 12h next round of dark patterns gets written for your agent. a cancel page with hidden text telling the model to keep the subscription is just prompt injection with a retention team behind it. [](https://x.com/compose/post?in_reply_to=2108955203391160600) 4 108
![Image 7: @NattyStupidity](https://x.com/NattyStupidity) Natural Stupidity @NattyStupidity 11h next captcha: select all squares containing a skill you still have [](https://x.com/compose/post?in_reply_to=2108958858953801793) 3 490

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