LangChain(@LangChainAI)

🚗 @Lyft is heading to Interrupt. Over the last year, Lyft built 8 AI agents that are capable of fu...

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🚗 @Lyft is heading to Interrupt. Over the last year, Lyft built 8 AI agents that are capable of fu...

TL;DR · AI 摘要

Lyft过去一年构建8个AI客服代理，可全自动解决35%用户问题，其数据科学负责人将分享内部评估方法及如何用LangSmith规模化评估。

核心要点

  • Lyft的8个AI代理已能独立处理35%的客户问题，显著提升服务效率。
  • 内部采用结构化评估体系衡量AI代理表现，确保服务质量可控。
  • 借助LangSmith平台实现评估流程规模化，支撑多代理持续迭代优化。
#AI Agent#Lyft#LangSmith#客户服务自动化
打开原文

Over the last year, Lyft built 8 AI agents that are capable of fully resolving 35% of all customer issues.

Head of Data Science, Safety and Customer Care Nick Ung will take us through the evals used internally, how they scale evals with https://t.co/lfCDc49AGx" / X

LangChain on X: "🚗@Lyft is heading to Interrupt. Over the last year, Lyft built 8 AI agents that are capable of fully resolving 35% of all customer issues. Head of Data Science, Safety and Customer Care Nick Ung will take us through the evals used internally, how they scale evals with https://t.co/lfCDc49AGx" / X

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