ElevenLabs(@elevenlabsio)
We run our own customer support on ElevenAgents. It’s resolved over 22,000 tickets a month and cut o...
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TL;DR · AI 摘要
ElevenLabs使用ElevenAgents处理22,000个每月工单，将响应时间缩短至60秒，通过标准化流程和多模态数据处理实现。
核心要点
- ElevenAgents每月处理22,000个工单，响应时间从小时级缩短至60秒。
- 通过将SOPs转化为自动化步骤，支持退款、账单变更等场景的标准化处理。
- 系统支持文本、截图、PDF多模态数据处理，并可切换至人工团队。
结构提纲
按章节快速跳转。
- §引言
ElevenLabs宣布使用ElevenAgents处理客服工单，实现高效响应。
- ·核心机制
基于预设SOPs的自动化流程处理退款、账单等标准化问题。
- ›功能实现
系统支持多模态数据处理（文本/截图/PDF）和多语言回复。
- ·效果验证
每月处理22,000工单，响应时间缩短至60秒。
思维导图
用一张图看清主题之间的关系。
查看大纲文本（无障碍 / 无 JS 友好）
- ElevenAgents应用
- 处理能力
- 22,000工单/月
- 60秒响应时间
- 核心功能
- SOPs自动化
- 多模态处理
- 多语言支持
- 应用场景
- 退款处理
- 账单变更
- 语音克隆咨询
金句 / Highlights
值得收藏与分享的关键句。
将现有SOPs转化为自动化步骤，确保处理流程标准化。
系统支持读取文本、截图、PDF并用客户语言回复。
每月处理22,000工单，响应时间从小时级降至60秒。
#AI客服#自动化流程#SOPs#ElevenLabs
打开原文ElevenLabs on X: "We run our own customer support on ElevenAgents. It’s resolved over 22,000 tickets a month and cut our response time down from hours to 60 seconds. Our support team already had standard operating procedures for every major kind of ticket, like refunds, billing changes, and voice… / X
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ElevenLabs on X: "We run our own customer support on ElevenAgents. It’s resolved over 22,000 tickets a month and cut our response time down from hours to 60 seconds. Our support team already had standard operating procedures for every major kind of ticket, like refunds, billing changes, and voice clone questions. We turned each one into a set of steps the agent follows. The agent can also look up what it needs about a customer, read text, screenshots, and PDFs, reply in the customer's language, take actions, and hand off to our team when a person is needed. Read how we built it: https://t.co/A8WdZefO3b"
-  ElevenLabs @ElevenLabs We run our own customer support on ElevenAgents. It’s resolved over 22,000 tickets a month and cut our response time down from hours to 60 seconds. Our support team already had standard operating procedures for every major kind of ticket, like refunds, billing changes, and voice clone questions. We turned each one into a set of steps the agent follows. The agent can also look up what it needs about a customer, read text, screenshots, and PDFs, reply in the customer's language, take actions, and hand off to our team when a person is needed. Read how we built it: elevenlabs.io/blog/how-we-so… [Video 2](blob:https://x.com/5fe04a82-8419-49bd-b3ef-07ebfd279d05) 00:33 4:00 PM · Oct 14, 2026·6,808 Views 15 6 105 18
-  MASA @themahis 13h What usually triggers the handoff to a person? [](https://x.com/compose/post?in_reply_to=2110408553941143760) 2 72
-  YAIB@YAIBofficial 2h The existing SOPs are the interesting part here: the agent starts with an explicit workflow, not a blank prompt. Keeping the customer’s context intact when a human takes over is just as important as making the first response faster. [](https://x.com/compose/post?in_reply_to=2110576184732115295) 1 7
-  SaLar @salar_bloch_ 9h clear workflows are what make ai agents actually useful [](https://x.com/compose/post?in_reply_to=2110475674808987884) 5
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