We will soon see what will be, in effect, a perfectly legal distributed denial of service attack on customer service departments authorized by millions of consumers when it becomes widely known that Muse/Dot/etc can make unlimited requests for old refunds, negotiate deals, etc.

Ethan Mollick on X: "We will soon see what will be, in effect, a perfectly legal distributed denial of service attack on customer service departments authorized by millions of consumers when it becomes widely known that Muse/Dot/etc can make unlimited requests for old refunds, negotiate deals, etc."

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We will soon see what will be, in effect, a perfectly legal distributed denial of service attack on customer service departments authorized by millions of consumers when it becomes widely known that Muse/Dot/etc can make unlimited requests for old refunds, negotiate deals, etc.

•  customer service is about to be bots arguing with bots over a $14 refund from 2019
•  No love lost, most customer service loops are set up to add friction for users acting in their own interests… think of how many services require you to call or email to cancel subscriptions. A completely indefensible business practice aimed to force aggreable or distracted
•  There will be policies that will establish that use of one's agents in that way will be regarded as abusive to their agents and will be grounds for non-delivery of services if so undertaken and traffic will be stopped at IP level and accounts terminated. Digital (and for agents